Onno Plus achieves 3X sales by tailor-made CRM and e-commerce checkout
Onno Plus, a Berlin-based marketing company, provides 8000+ German businesses with the tools to perfect their online presence. Their core product is assistance with removing fake and harmful reviews on leading platforms such as Google Maps, Trustpilot, Kununu, etc.
Services
Web development
Consulting
Challenge
Onno Plus needed to scale its operations which meant wide-scale adoption of new systems and apps to support, extend, and automate their processes. Their existing order management system was inefficient and limited in functionality.
The support and sales teams worked in two completely separate systems. This made it hard to track, measure, and compare the impact the teams were having. The challenge was to unify all teams and processes under an extendible, fast, and scalable central app.
Solution
In the following month, we introduced the sales module to the CRM. This allowed the sales team to easily share and access customer information and sales data, leading to better collaboration and coordination.
Custom integrations & automation
After all, teams were onboarded to the new CRM; we continued to tailor and perfect the workflows by adding integrations (AIrcall, Gmail, Maps), automations (e.g., auto-scanning for negative reviews), and new apps to improve their customers’ buying experience.
A better way of working
In the following month, we introduced the sales module to the CRM. This allowed the sales team to easily share and access customer information and sales data, leading to better collaboration and coordination.
Results
210%
increase in sales
99.8%
faster order booking
216%
increase in headcount
The impact on our business results through the developed solutions have been immense. The developed CRM formed the basis for the scalability of our business model.
To be honest, we are very lucky with our decision to work together with Lexis Solutions and looking forward to succeeding in future projects.
